Thank you for joining us for an upcoming livestream presentation.
If you have not already, you will soon receive an email from “John Petersen via Crowdcast” with the URL to access the livestream. This URL, combined with your individual email address that you registered with, will give you access to the livestream.
The Crowdcast browser is set up to remember someone on Crowdcast for up to 90 days, so it’s easiest if you log in with your same device and browser, but not mandatory.
Please do not use the Internet Explorer browser. The streaming provider (Crowdcast) is not supported by that browser.
Why does it say I have to pay again? -- Signing In
If you are not taken directly to the event/replay page, you may encounter this screen. Not to worry! Simply click on “sign back in” and use the email address that you registered with. A clickable link will be sent to that email address.
Where is the second part? -- Multiple Sessions
Usually a speaker will have an intermission, or perhaps multiple segments to their presentation. If watching live, you are usually automatically pulled into the next session.
For replays, or those joining a livestream late, you may select which “session” you wish to view by accessing the drop down menu at the top left of the screen (click on “more…”). A dropdown menu will expand with the session choices. After you have made your selection, contract the menu by clicking on “less.” Now, just press the big red play button!
If you are watching the replay on a phone, the session menu is accessed via the little arrow at the top right of the screen.
What to Expect
Before the event you will receive an email with a link to the event. Just click on the link and it should take you straight in. It may be handy to bookmark this page for easy reference later. You can use this link for BOTH the livestream and the replay.
Note: If a friend or relative has purchased a ticket on your behalf, you will need to log in with the email that was used at the time of purchase. (If they used their own email address, you may need access to their email as Crowdcast will send a link to that email address.)
If you are joining before the presentation, you will see the event screen with a start time countdown. Sometimes the event begins a few minutes late, if that is the case you will see the message “starting in a moment.”
If you are joining for a replay, the presentation screen should automatically load, and you can click on the big red circle with a triangle button (this is the play button).
As a participant you may wish to engage in the chat feature on the right side of the screen. This is where you can chat with your fellow livestreamers. (This is only active during the livestream, not the replay.)
There is also a designated space for questions, if the speaker is accepting questions from the audience. Click the “Ask A Question” button at the bottom of the screen to access the question area. (This is only active during the livestream, not the replay.)
A note about your connection speed: Crowdcast recommends a minimum of 5 Mbps download (6-8 Mbps is better) and 2 Mbps upload for a stable and consistent stream of video and audio when attending an event. Crowdcast will automatically drop down to audio-only mode if your connection is weak. (You can search the internet for “internet speed test” or similar if you are unsure about your upload and download speeds.)
If you need further assistance, please reach out through the “contact us” link located in the footer of this webpage.