Store Refund and Returns Policy

Overview

Our refund and return policy window is 30 days from delivery date. After 30 days from delivery, we can not offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition in which you received it, and in the original packaging.

Some types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Also we do not accept products that are intimate, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase. This can be confirming your address and order number by logging into your account, or forwarding your confirmation email which includes your order number and address.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you by email that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method. Times can vary based on the method used; however funds should be returned in less than 30 days.

If more than 30 days have passed and you haven’t received a refund, please check with your financial institution. Frequently posting times for refunds are prolonged.

If you have taken the above steps and still have not received your refund, please contact us at [email protected].

Refunds for Discounted Items

Sale items cannot be refunded except in the case of manufacture defects. It is solely up to The Arlington Institute’s discretion to refund items purchased through a sale or other discounts.

Exchanges

We only replace items if they are defective or damaged. If you would like to exchange it for the same item, send us an email at [email protected].

Gifts

If you receive a gift shipped directly to you, and wish to return it, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you.

If the gift purchaser receives the item directly and wishes to return it, we will refund the gift purchaser directly.

Shipping Returns

To return your product, please email us first. We will provide instructions to return your item(s). We can be reached at [email protected].

You will be responsible for paying return shipping costs. Shipping costs are non-refundable.

For product exchanges you may be liable for paying return shipping. Please note that shipping times will vary depending upon the time of year and the shipping distance.

Please consider using a trackable shipping service or purchasing shipping insurance for expensive returns. We can not guarantee that we will receive your returned item.